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Seneca Light & Water

Contact Us



864-885-2723

FAQ

    New Service

     Q. How do I set up new services with SL&W?

If the application for service is for a residential account by the owner of the property, the owner must sign a service application along with a valid picture ID, Social Security card, and pay a deposit.

If the application for service is for a residential account which is rented or leased, the customer must sign a service application and provide a lease/rental agreement or a New Tenant Form signed by the Landlord along with a valid picture ID, Social Security card, and pay a deposit.

If the application for service is for business account by the owner of the property, the owner must sign a service application along with a valid picture ID, Social Security card, and pay a deposit. There are also forms required by the Oconee Joint Regional Sewer Authority that must be filled out and approved (with possible additional fees) before services can be started. These Forms are also required for owners of a business.

If the application for service is for a business account which is rented or leased, the customer must sign a service application and provide a lease/rental agreement or a New Tenant Form signed by the Landlord along with a valid picture ID, Social Security card, and pay a deposit. There are also forms required by the Oconee Joint Regional Sewer Authority that must be filled out and approved (with possible additional fees) before services can be started. These Forms are also required for owners of a business.

If the application for service is also for new construction and is located out of the City Limits of Seneca, there is a Legal Customer Agreement Annexation Form that must be signed by all owners , with 2(Two) different witnesses plus a Notary before services can be started.(3 different witnesses in all)

Q: If I apply for services today when will they be turned on?

When an application is made, all necessary information obtained and/or approved, all fees are paid, then you will be turned on the next business day.

Q: Can I sign up by phone?

Yes you can if it is not feasible for you to come into our office at 250 E. North 1st St. All you need is access to a fax machine so you can fax the information we need and a major credit card so we can charge your account any fees. Just call (864)885-2723.

    Q: Where to do you go to pay on line?

            Customers may pay their bill on line by clicking on the “Pay your bill online” link from the
            www.seneca.sc.us  or www.senecalightandwater.com website.

    Payments:

            Payments may be made as follows:

    • Online Bill Pay
    • Mail remitted to PO Box 4773, Seneca, SC 29679.
    • MasterCard or Visa upon completion and mailing of the credit card portion of the bill found on the back of the remittance stub.
    • Automatic Bank Draft and Automatic Credit Card Draft on the Due Date upon completion of bank forms at Seneca Light & Water office.
    • Drop box located at the Drive Thru Lane at 250 E. North 1st St.
    • Payment in full is recommended. Partial payments on past due balances does not guarantee service will not be disconnected.

    Q: Is there a fee to use your credit card and pay online?

            There is not a fee to use your credit card and pay online.

    Q: What is a Non-Payment fee?

            When services are disconnected for non-payment (2 months deliquent bills), or the account   
             is  on “Disconnect Status”, payment in full of past due balances with a Non-Payment fee, is required.

            The Non-Payment  fee is $25.00.

    Q: What if my bill is past due, can I still pay online?

            If your service is past due, please call our office at 864-885-2729, during regular business hours, to 
            process your credit card payment over the phone, to ensure you are not disconnected. If you choose to 
            pay a delinquent bill online, please allow 48 hours for processing.

    Q: What if my bill has already been disconnected, can I still pay online?

            If you have been disconnected, please call our office at 864-885-2729, during regular business hours, to
            process your credit card payment over the phone, in order to get reconnected. If you choose to pay a 
            disconnected bill online, please allow 48 hours for processing.

    Q: Why is my neighbor’s bill much lower or higher than mine?

When comparing your SL&W utility bill with that of a neighbor, friend or relative, keep in mind a couple of important factors. Since all of SL&W’s utilities are usually included in the same bill, this type of bill will not compare directly with other systems’ billing. Customers of other utilities may receive separate power, water and sewer bills depending on where they live. When comparing, be sure you are using the combination of all the utilities they have that are on your bill from SL&W.

Another factor is insulation and efficiency. This can be influenced by the age of the home or major appliances. Personal comfort levels can vary greatly, and since most energy in a home or business is consumed for heating and cooling, the thermostat settings can be a major factor. SL&W recommends looking for ways to improve insulation and efficiency for winter as well as summer energy usage.

Q:  Need to report a power outage?

No problem. We’re available 24 hours a day. 7 days a week. Simply call…

(864) 885-2723

Other Service Inquiries

    • To inquire about Electric, Water and Sewer services
    • For billing inquiries on Electric, Water and Sewer charges
    • To report a water leak
    • For questions about your trees in relation to utility lines

Please call (864) 885-2723 24/7 (Representatives are available Monday - Friday, 8:00 a.m. to 5:00 p.m.) (Answering Service after hours)

How to read your Electric meter:

Your electric meter measures the amount of electricity passing through our service lines into your property. The electricity consumed from Greer CPW is measured in kilowatt-hours (kWh). The standard billable unit of electricity is a kilowatt. A kilowatt is equivalent to 1,000 watts of energy. A kilowatt-hour equals 1,000 watts used for a period of one hour. For example, a 50 watt light bulb, burning for 20 hours would consume one kilowatt.

On a monthly basis, your utility meter is read to determine your monthly consumption of electricity. The reading for the current month is subtracted from the previous month’s reading to determine how much electricity you have used. Your monthly bill is based on this consumption.

For most of our electric customers, a digital meter is supplied to measure the electricity that is provided to each respective location.  The digital reading on the display is read like a car’s odometer, left to right.

In the above illustration, the current reading is 03886 kilowatt-hours. To calculate the monthly usage, simply subtract the current reading from the previous months reading displayed on your bill. If your previous reading was 02701 for example, 1,185 kilowatt-hours were used between monthly meter readings. This usage is then applied to the applicable rate to determine the cost of your monthly bill.

    Q. What do I do if my power is out?

        A. Before calling SL&W, check the following:

              1. Check all of your circuit breakers at your main panel, if you have a sub
                  panel. Make sure they are all fully in the "On" position.
              2. Check to see if the power is out in the entire house or only part of the
                  house.
              3. Check to see if your neighbor's lights are on.

        B. Call the SL&W 24 Hour Line at 864-885-2723.

              1. Report any loud noises, flashes or sparks you may have seen.
              2. Report any wires down or damage to electrical equipment.
              3. Remember to stay away from downed power lines and keep others away
                  as well.

                                                                                                               

 

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